Cross Domain Frequently Asked Questions
Where can I find pricing information?
To request the GSA Schedule Price List, please contact TCS Sales or call 866.230.1307.
Do you have accessibility information for your products?
For accessibility information please refer to the Accessibility page.
Where do I find support?
Users with active maintenance can contact customer support at Customer Support or by phone at 866.230.1307.
SecureOffice®Trusted Thin Client® Customers
How many physical networks can I connect to?
The number of physical network connections is bound only by the hardware selected for the Distribution Console. This will depend on the number of NICs on the Distribution Console motherboard plus the number of NICs available via expansion slots. Expansion slot NIC cards can supply 1, 2 and even up to 4 NICs per card.
Can I use fiber network connections?
The SOTTC solution can support fiber network connections to the Distribution Console as well as to the thin clients.
Do I need a separate network for thin clients?
A separate network (in the logical sense) is required for the thin clients. This can be supported via a number of different configurations. A separate physical network is an acceptable solution. More often, a separate VLAN or subnetted network is allocated. This network cannot conflict with the IP addressing scheme of other networks that may be accessible by users on the back end.
Can I integrate with a Microsoft Active Directory server? Can I integrate with an external LDAP source?
Yes, tools are in place to integrate with both Microsoft Active Directory and external LDAP sources. Is VLAN tagging for network interfaces supported? Yes, the SOTTC Distribution Console supports IEEE 802.1q tagged VLAN frames.
Are Bonded network interfaces supported?
Yes, the SOTTC Distribution Console supports bonding of network interfaces.
How does the SOTTC solution support video?
Aside from the video support present in some back end solutions, streaming video is supported via http using the VLC (Video LAN Client) streaming video client. The video client resides on the thin client and supports streaming video over the network from a server.
Is audio supported? Is bi-directional audio supported?
Yes, audio is supported on the thin clients. Depending on the software being used to connect to the back end, bi-directional audio is also supported.
What kind of back end application servers are supported?
SOTTC supports a multitude of back end solutions including: Citrix, VMware View, Provision Networks, RDP, and xRDP.
Can external DHCP servers be used?
Yes, external DHCP sources can be configured to supply the thin clients with the information necessary to correctly operate in the SOTTC solution.
Can users attach multiple monitors to their thin clients?
Depending on the thin client, multiple monitors can be connected. Configurations of 2, 3, 4, 6, and 8 monitors can be set up in a number of different layouts.
SecureOffice®Trusted Gateway System™ Customers
Does the TGS support automated “low to high” transfers or reviewed “high to low” transfers?
A single TGS can support BOTH automated “low to high” transfers and two person reviewed “high to low” transfers.
Can files be submitted to the TGS from a web interface?
Yes, the TGS provides a robust web interface for users to create, manage, review, and release files.
What web browsers are supported?
The TGS is tested against Internet Explorer® and Firefox® but is believed to work with all modern browsers (Opera, Safari, Chrome, etc.). Note that support for Internet Explorer version 6 will be discontinued in 2010.
Can I send text messages through the TGS?
Yes, through the Quick Release application component, users can send text messages (or other files) to users on other networks.
How many security levels (physical networks) can I connect to?
The number of physical network connections is bound only by hardware limitations. This will depend on the number of NICs available and the amount of RAM and disk space.
What kinds of validation tests are done?
Each file or text message submitted to the TGS for transfer is validated to ensure that the file is one of the allowed types, has no “dirty words,” and is scanned for viruses.
Can the TGS perform “deep content inspection” for Microsoft® Office files?
Yes, the TGS can optionally be configured to work with third party content inspection applications.
Can zip files be sent through the TGS?
Yes, zip files and other common compressed archive formats (tar, rar, etc) are opened and expanded so that each file in the archive is checked and reviewed.
Can I integrate with a Microsoft Active Directory server? Can I integrate with an external LDAP source?
Yes, tools are in place to integrate with both Microsoft Active Directory and external LDAP sources.
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