Security Blanket® Frequently Asked Questions

For Sales Information
call 1.866.230.1307
or email

For Technical Support call 1.866.230.1317
or email

Which operating systems are supported?

The current release of Security Blanket supports Red Hat® Enterprise Linux® 4, 5, and 6, CentOS 4, 5, and 6, Oracle® Enterprise Linux (OEL) versions 4 and 5, Fedora^™ 10, 11, 12 and 13, Solaris^™ 10, Novell® SUSE® and openSUSE® 10 and 11. Security Blanket supports Red Hat Linux 5.2+, and SUSE 10 and 11 on IBM System z.

Does Security Blanket have a command line option to facilitate automatic report generation, applies, and scans?

Yes. The command line option is available in Security Blanket. Additionally, we have enhanced the command line option to allow it to run without graphical libraries installed, creating a batch mode.

Is Security Blanket User Documentation Available?

Yes. The product includes user documentation that is integrated in "Help". A PDF version of the Security Blanket Administration Guide is also available.

Download the Security Blanket Administration Guide

What level of support is provided with Security Blanket?

Security Blanket users who purchase a maintenance contract or are in an active trial period are entitled to basic technical support, including installation troubleshooting, bug fixes, functionality upgrades, and security profile updates.
Report questions or issues through email at Security Blanket@TrustedCS.com or by phone at 1.866.230.1317.
Immediate phone support is available Monday through Friday from 9:00 am until 5:00 pm ET.
RTCS cannot be responsible for providing consultative advice on locking down specific environments.

Is there a return policy if the software does not fit my needs?

RTCS encourages users to “try before you buy” by selecting the "TRY IT" link on the Security Blanket webpage. We fully expect users to be happy with the product’s ease and flexibility to define appropriate lock down profiles. Although all sales of Security Blanket are final, we do encourage any user with problems or concerns to contact us at 1.866.230.1317. Your satisfaction is our top priority.

Does the product include maintenance?

A one year maintenance contract is available for Security Blanket and includes basic technical support via phone and email, installation troubleshooting, bug fixes, functionality upgrades and security profile updates. Maintenance can be renewed on an annual basis.